Products are delivered Australia wide using Australia Post or Courier Service. Postage is a flat rate of $9.95 per delivery. Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer.
Click and Collect Policy
Customers will be contacted by Maling Road Toyshop (formally, Classic Characters) within 2 days of their purchase to confirm collection of their order in store. Maling Road Toyshop trading hours are Monday to Friday 10am - 5pm, Saturday 10am - 4pm & Sunday 11am - 3pm.
Customer Service Policy
Maling Road Toyshop (formally, Classic Characters) is committed to providing exceptional customer service and a quality range of products. We will make every endeavour to ensure that all products listed are currently in stock. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange either an agreeable alternative item, a back order or a full refund. Standard delivery timeframes are between 3-10 business days.
Exchange, Returns, and Refunds Policy
Maling Road Toyshop (formally, Classic Characters) offer a 30 day replacement warranty for any faulty products, from date of shipment. Customers will be offered a replacement for the faulty product if one is available. If a replacement is not available, customers will be offered a the choice of another product to the same value or a refund.
Standard postage fees apply to all return orders. Where the return relates to a faulty item, a replacement product will be sent to you, at no charge, within 5-10 working days from the date we receive the faulty product.
No exchange or refunds will be offered for change of mind.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please